Last Updated: February 9, 2024
Thank you for shopping at Roletza.com (the “Website”), owned and operated by Roletza and Co. We are committed to ensuring your satisfaction with our digital products. Please read our Refunds and Returns Policy carefully to understand your rights and responsibilities regarding returns and refunds.
- Refunds Policy:
- Due to the nature of our digital products, we generally do not offer refunds after the product has been purchased and accessed. However, if you experience any technical issues or are dissatisfied with your purchase, please contact us at roosmelinda@gmail.com within 7 days of purchase, and we will assess your request on a case-by-case basis.
- Returns Policy:
- We do not accept returns for digital products once they have been accessed or downloaded. If you encounter any issues with your purchase, please contact us, and we will endeavor to resolve the issue promptly.
- Cancellation Policy:
- You may cancel your order for a digital product within 24 hours of purchase if you have not yet accessed or downloaded the product. To cancel your order, please contact us at roosmelinda@gmail.com with your order details.
- Initiating a Return or Refund:
- To request a return or refund, please email us at roosmelinda@gmail.com with your order details, including the order number and reason for the return or refund request. We will review your request and respond to you as soon as possible.
- Fees and Costs:
- There are no additional fees or costs associated with returns or refunds for our digital products.
- Product Requirements:
- To be eligible for a refund or return, the digital product must not have been accessed, downloaded, or used in any way. We reserve the right to deny refund requests if the product has been accessed or if the request does not meet our refund criteria.
- Contact Information:
- If you have any questions or concerns about our Refunds and Returns Policy, please contact us at: Email: roosmelinda@gmail.com Address: Centurion, Pretoria, South Africa
We strive to provide exceptional customer service and ensure your satisfaction with our digital products. If you have any issues or need assistance, please do not hesitate to reach out to us.